16-Jul-2020, 10:24
Well, after a couple of weeks of enjoying the new setup, it has turned into a disaster. I've been experiencing the same problem as others on this forum. The Phantoms disappear off the app. Sometimes an entire room setup, sometimes one half of a stereo pair (I have 3 Golds). Sometimes one glitches out right in the middle of playback.
Contacted support, they suggested I connect via Ethernet cable, which required me to buy an Ethernet cable, all to find out the Phantom didn't recognize the Ethernet connection. I tried a whole new router, no help, replaced the modem, no improvement. I don't think PLC will work because the sockets are each on the opposite sides of a fireplace -- the only place in the house where they can work. Also I have to plug all my gear into surge protectors, so who knows. Really hoping there's a firmware and software update SOON.
Contacted support, they suggested I connect via Ethernet cable, which required me to buy an Ethernet cable, all to find out the Phantom didn't recognize the Ethernet connection. I tried a whole new router, no help, replaced the modem, no improvement. I don't think PLC will work because the sockets are each on the opposite sides of a fireplace -- the only place in the house where they can work. Also I have to plug all my gear into surge protectors, so who knows. Really hoping there's a firmware and software update SOON.