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[David A]

I got some encouraging comments from Devialet recently that I cannot detail but that go in the right direction.

Cheers,
Bernard

Bernard,

This comment is not an attack on you, and I'm glad to have your comment, BUT…

This is typical Devialet in a way. They refuse to communicate with owners publicly despite numerous promises to do so, but when the heat builds up they give someone a bit of info on a one to one basis almost certainly with the intention that that person will spread the word in this way. Devialet has said nothing publicly, there's nothing we can hold them to if nothing happens. There's nothing you can hold them to if nothing happens, they can just say that whoever told you what they did was mistaken. There's absolutely nothing here that any of us can rely on because there's nothing that anyone can point to and say that an official statement wasn't honoured.

I have no doubt you received encouraging comments. I simply think that this is Devialet using random individuals in a dishonest way for their own purpose. If they want to be honest they should come out and make a public statement telling all owners what they're telling one or two owners, and make a public commitment that they can be criticises about if they don't deliver instead of leaving an individual owner with egg on their face for getting the hopes of other owners up.

Do I think something is coming? Yes, I do. I'm just really annoyed to see Devialet using this type of approach to dealing with their customers. It's a dishonest technique in my view.