06-Oct-2020, 00:08
This afternoon, i sent an email to Devialet support after noticed that my Dev wasn´t registered in my client area.
Ten minutes later i received a very polite phone call from Devialet (i didn´t expect a call from France...) justifying the issue and promising that the problem would be solved in a couple of days.
I ask about the so-called new firmware and the gentleman told me that something new is coming including a new firmware but first they´ll need to fix that "bug" (was the term used).
All very unusual, but very professional, for sure.
Ten minutes later i received a very polite phone call from Devialet (i didn´t expect a call from France...) justifying the issue and promising that the problem would be solved in a couple of days.
I ask about the so-called new firmware and the gentleman told me that something new is coming including a new firmware but first they´ll need to fix that "bug" (was the term used).
All very unusual, but very professional, for sure.
Mac mini with Roon, Devialet 220 Pro CI, Black Sixteen speaker cables, Sonus Faber Guarneri Tradition and a pair of ears.
