Issue with Dual Mono

[Confused]

If you own dual monos and you've experienced the problems with the online configurator, I'd suggest submitting a ticket to Devialet.  I have done so and the response I received was that they recognize the problem but that since it is not a problem on single box configs and that most users that own dual monos understand the need to start a complete new config,  fixing this is not currently on their list.

 I have to say I found the above comment to be very interesting.  Specifically the Devialet statement "that most users that own dual monos understand the need to start a complete new config".  I mean, how are "most users" supposed to know this?    I actually checked on the Devialet website, there is nothing there.  (not that I could find anyway, so if it is buried somewhere it is certainly not obvious)  Actually, all I can find on their website are a number of nicely stored old configurations of mine that apparently I am not to use because I already know that I should start a new config from scratch.

Maybe Devialet have provided this useful information in an email?  After all, I do subscribe to their newsletters.  Checking back over recent Devialet emails there is some stuff about "Unknown Atmospheres", "Head in the clouds" (strangely appropriate that one) "Experience a masterpiece", and many other fine emails.  Nothing I could find advising dual mono users to start a new config. 

How nice would it be to get the odd email with a few hints and tips that would avoid Configurator perils and similar.  I could write one in less than an hour.  What is Devialet's excuse?