23-Jun-2020, 07:54
Anfrage #240577Dropouts with 1gb connection
Avatar
Marco Kohler
Am Mittwoch um 17:43
My current Switch is defect and I replaced it with an unmanaged one. Since then I've a lot of dropouts with streaming through roon with RAAT or AIR. I had this issue also before, but I had the possibility to configure the switch to 100mb. No I don't. Any idea?
Avatar
Manson
Am Donnerstag um 07:52
Hello Marco,
Hope you are well.
As I know, when you are using Roon Raat, you can configure the output to 100Mb to avoid the drop out issue.
And if you are using Roon with Devialet Air instead, you should be able to stream with the highest quality.
Have you tried these options already? If not, please explain your setup more precisely then I will get the question to escalate to my engineer.
Thanks in advance.
Best,
Manson | Customer service & support Devialet
Avatar
Marco Kohler
Am Donnerstag um 19:21
Hi Manson
Yes, I know with the settings with 100Mb, but my new Switch (Linksys LGS105) has no option to do that as it is an unmanaged switch. Is there any other possibility?
Best,
Marco
Avatar
Manson
Am Freitag um 05:14
Hello Marco,
Thanks for your reply.
At the moment, 1GB ethernet connection is not compatible with our product. But I am now consulting with my engineer about what is the best connection method for your setup that can ensure the same high quality of music.
I will get back to you.
Best,
Manson | Customer service & support Devialet
Avatar
Marco Kohler
Am Freitag um 07:10
Hi Manson
Is there a fix or a plan when a fix is coming about that problem?
Best,
Marco
Avatar
Manson
Gestern um 12:44
Dear Marco,
Hope you are well.
At the moment, I haven't received any information about an ethernet upgrade. Such feedbacks and suggestions are well collected and refereed to our management and engineering team.
Since Devialet is always planning for exciting improvements with our product, we could not fulfill all the requests as fast as we wished.
But please stay tuned with us, as we have already planned for a series of upgrades into our system.
Best,
Manson | Customer service & support Devialet
Gesendet von iPad mit Tapatalk
Avatar
Marco Kohler
Am Mittwoch um 17:43
My current Switch is defect and I replaced it with an unmanaged one. Since then I've a lot of dropouts with streaming through roon with RAAT or AIR. I had this issue also before, but I had the possibility to configure the switch to 100mb. No I don't. Any idea?
Avatar
Manson
Am Donnerstag um 07:52
Hello Marco,
Hope you are well.
As I know, when you are using Roon Raat, you can configure the output to 100Mb to avoid the drop out issue.
And if you are using Roon with Devialet Air instead, you should be able to stream with the highest quality.
Have you tried these options already? If not, please explain your setup more precisely then I will get the question to escalate to my engineer.
Thanks in advance.
Best,
Manson | Customer service & support Devialet
Avatar
Marco Kohler
Am Donnerstag um 19:21
Hi Manson
Yes, I know with the settings with 100Mb, but my new Switch (Linksys LGS105) has no option to do that as it is an unmanaged switch. Is there any other possibility?
Best,
Marco
Avatar
Manson
Am Freitag um 05:14
Hello Marco,
Thanks for your reply.
At the moment, 1GB ethernet connection is not compatible with our product. But I am now consulting with my engineer about what is the best connection method for your setup that can ensure the same high quality of music.
I will get back to you.
Best,
Manson | Customer service & support Devialet
Avatar
Marco Kohler
Am Freitag um 07:10
Hi Manson
Is there a fix or a plan when a fix is coming about that problem?
Best,
Marco
Avatar
Manson
Gestern um 12:44
Dear Marco,
Hope you are well.
At the moment, I haven't received any information about an ethernet upgrade. Such feedbacks and suggestions are well collected and refereed to our management and engineering team.
Since Devialet is always planning for exciting improvements with our product, we could not fulfill all the requests as fast as we wished.
But please stay tuned with us, as we have already planned for a series of upgrades into our system.
Best,
Manson | Customer service & support Devialet
Gesendet von iPad mit Tapatalk
