28-Dec-2020, 17:11
(28-Dec-2020, 16:17)twinpiks Wrote: Same here, still waiting on devialet's customer support..
brief recap of my main steps:
- 1) got me a few hours to get both earbuds paired AND updated to v32.
- 2) after the right earbug was properly updated, the process failed for the chamber, and since then the chamber is dead/unresponsive, not appearing anywhere, no lights showing up whatsoever etc.. showing up version=0.0.0.0 (looks like something pointed here as Chamber locked in sync mode)..
- 3) for two days both earbuds were working fine, got to use them for a 1-2 hours (very nice sound, but surprisingly more so in transparency than neutral mode..),
AND suddenly on saturday they shutdown while listining to a podcast... and since then Nothing.
So:
- the chamber is dead since thursday evening, and all kinds of procedures found on thus thread or on devialet's website havent worked at all.
- cannot use/pair both earbuds since saturday pm
Thanks for your help !
I should receive an advance replacement pair from the retailer tomorrow. I'm trying to decide what to do next. I don't dare try to upgrade the new pair until I know there is a remedy for the stuck chamber. OTOH, like you I currently have fully upgraded buds so I'm wondering what would happen if I try to update the "new" buds using the stuck chamber, if the process will overwrite/fix it? I would, of course, first confirm that the old buds work fine with the new chamber. But I probably won't do anything at all until I hear something back from Devialet. If the fix were so simple then I'm wondering why they don't put out a neutral point release just to force-update? I mean, the chamber is still responsive to to communication.
But really who the hell knows. I've never experienced anything like this before, where a company delivers such a compellingly good product along with such lousy support. I have a little over a week to return the old pair. I'll give it a week, and if they are still silent I guess I will return the product for good.
