Gemini Set-up Issues

[bogdan.filipovici]

Got them yesterday. Performance is awesome. No probs. Did no Update!

I am the newest member of the dead chamber club. I tried the 15-minute wait from the troubleshooting page, plus the 5 minute right-only a few times. Nothing really to add, but before the dead chamber, I had to reset my network settings to get the update to work. The Left finally updated, then the Right fail at 5%, then a re-pair got the Right to work, but then the "!" fail (I guess on the case). If I were to do it over I would have just taken them out/in and tried the 10-15 minute recovery, but I assumed it was a pairing problem and "forgot" them in bluetooth, and now I have no choice but the five-minutes-and-a-prayer approach. I'm early into this but based on what I'm seeing they'll have to go back. Any new owners reading this, I'll reiterate the other warnings to hold off the update until there is more info!

I just sent Devialet an email.

I'm GUESSING the issue has to do with the buds seating in the chamber.  That would explain my buds charging ALL night, but being 0% in the morning, AND them staying connected to bluetooth while in the chamber with the door closed. 

Those issues would also prevent an update from happening. 

I'm guessing the prongs inside aren't long enough, or skin oil, etc. makes it hard for a good contact to be made...but that also doesn't explain the issues when new. 

We'll see. 

Love the sound...not the unreliability.

That said, my galaxy buds took 5-6 updates before they worked VERY well.

I spoke with support last night. The person I spoke with was basically reading off of a checklist, pure call-center, zero technical knowledge. Nothing learned, but after emailing some screenshots they offered to replace the product.   

So now what? Do I dare try re-updating? I generally am not concerned being on the bleeding edge, but I expect at least some technical engagement towards working out kinks. given the support void of Devialet I may have to just forgo these, as much as I don't want to. 

No, you most certainly do not update it. One of my pairs is in the middle od the process of being replaced(did the update on this pair) and one pair is working just fine (still with original firmware update).