29-Mar-2021, 02:40
(28-Mar-2021, 17:51)daveyjung Wrote:(28-Mar-2021, 15:47)tasvel69 Wrote:(26-Mar-2021, 20:07)ANYONE KNOWS WHAT HAPPENS IF YOU RETURN A DAMAGED (BUMPS) GOLD SPEAKER? DO THEY "ELEVATE" THIS OR NOT? Wrote: +1
I was in the process of returning a damaged Phantom Gold (damage to the tweeter) for repair not covered under Devialet Care - they said the repair would be a replacement with a refurbished Gold for $1690. Then the upgrade program came out - I spoke with a Shanna with customer service who stated that I could still return the damaged speaker for an upgrade with no additional cost. I’m in the process of receiving my return boxes - Ill let you know if I run into any problems once they receive my damaged speaker.
I've just sent my speaker with bumps, I'll see how it goes, but the conditions do not mention the state of the speaker for the upgrade, so they technically cannot refuse a functional but banged up piece.
