Devialet Upgrade

[Taucher669]

Hi All - just a word of caution to anyone in the UK contemplating upgrading using the Elevate system. You may be without your Phantoms for longer than you think.

My two Phantoms are still stuck at the airport in France - I have no idea why but every day they are scanned twice but no delivery schedule is mentioned. This is very frustrating, it took only one day to go from the UK to France via Germany but since then nothing has happened. It has been 13 days since the package arrived in France. I'm assuming it may be Brexit/Customs related but I really don't know and the UPS tracking page just says 'Held in Warehouse - Scheduled Delivery Information Unavailable'

I have contacted Devialet who initially just asked me to wait a few more days, which I did but still no information and speaking to a human being who can help at UPS is actually quite difficult - I don't speak French so can't realistically get in touch with the Airport.

Devialet have agreed that there is an issue and have told me the Head Office Administration Team are looking into this as they have the authority needed and will let me know what is happening.

Will keep you updated especially if I find the cause of the delay is something I did or didn't do, but the instructions were pretty clear, and the labels were mostly preprinted apart from a few signatures being required.

kantblue

On the customs declaration it should be clearly stated that the ORIGIN of the goods is FRANCE and probably even that it is a Hardware exchange due to service reasons. Then it should be not an issue at EU customs. Most likely there is either something wrong with the declaration - or there simply is a huge BREXIT related queue of goods at the airport.
Will see how all this chaos around Brexit will end up.