26-Jul-2021, 10:28
Meanwhile the "customer service" has responded. They told me that the Auto Wifi off function is only functional on the Expert but not on the Expert Pro.
I am getting more and more frustrated and disappointed with Devialet. They made me pay the costly upgrade only then to learn afterwards that it offers reduced functionality, and the configurator still offers the Auto Wifi Off function as a configuration, the customer service is close to non existent, the company seems very interested in selling the Expert, but they do not care about after sales service, the streaming has so far never worked properly without some network issues.... So all in all and despite the qualities of the equipment, it still feels like what the french call: arnaque! The customer "serivce" proposed the solution to have two SD cards, one with the Wifi on and the other with the Wifi off. That workaround is so helplessly ridiculous and low-tech compared to the high-tech positioning and image of Devialet, that it is damaging for their reputation, imho.
I am getting more and more frustrated and disappointed with Devialet. They made me pay the costly upgrade only then to learn afterwards that it offers reduced functionality, and the configurator still offers the Auto Wifi Off function as a configuration, the customer service is close to non existent, the company seems very interested in selling the Expert, but they do not care about after sales service, the streaming has so far never worked properly without some network issues.... So all in all and despite the qualities of the equipment, it still feels like what the french call: arnaque! The customer "serivce" proposed the solution to have two SD cards, one with the Wifi on and the other with the Wifi off. That workaround is so helplessly ridiculous and low-tech compared to the high-tech positioning and image of Devialet, that it is damaging for their reputation, imho.
