Hi rschumak
I Hope you get the second speaker soon. I don't think my tracking numbers ever changed throughout the whole process which does seem odd (I'm in the UK though). The packages to and from France were always tracked as two separate parcels.
My speakers ended up stuck at the French UPS depot on the way to Devialet for 17 days - I'm still not sure why - like you, I wasn't sure where to put the 3 required copies of documentation - so I put them in a separate UPS clear cover on the box next to the dispatch label.
Every day the package was scanned at the UPS depot in France, but tracking information just kept saying delivery date unknown. You couldn't actually speak to a person on the phone at UPS in France plus I don't speak French, so I contacted Devialet who did respond quickly and we got this sorted.
I did have to send them copies of the 3 documents that I had attached to the boxes. My return speakers only took 2 days to arrive once this was sorted and I'm very pleased with them.
I found Devialet in France to be very helpful so hopefully you will get this sorted.
Kantblue
PS I can't get my speakers to wake up from standby using my palm on the top either - this doesn't bother me much as I think over time it might mark the speaker tops - I have greasy palms
I Hope you get the second speaker soon. I don't think my tracking numbers ever changed throughout the whole process which does seem odd (I'm in the UK though). The packages to and from France were always tracked as two separate parcels.
My speakers ended up stuck at the French UPS depot on the way to Devialet for 17 days - I'm still not sure why - like you, I wasn't sure where to put the 3 required copies of documentation - so I put them in a separate UPS clear cover on the box next to the dispatch label.
Every day the package was scanned at the UPS depot in France, but tracking information just kept saying delivery date unknown. You couldn't actually speak to a person on the phone at UPS in France plus I don't speak French, so I contacted Devialet who did respond quickly and we got this sorted.
I did have to send them copies of the 3 documents that I had attached to the boxes. My return speakers only took 2 days to arrive once this was sorted and I'm very pleased with them.
I found Devialet in France to be very helpful so hopefully you will get this sorted.
Kantblue
PS I can't get my speakers to wake up from standby using my palm on the top either - this doesn't bother me much as I think over time it might mark the speaker tops - I have greasy palms
