Help！！！

[LiRnCHO]

You've contacted Devialet Support ?

I've already contacted them. They asked me to provide the device environment, including the model of the router and whether it's wired. They said it would be reported to the software engineer. Now I'm still waiting for their reply. I don't think it's a bug in the first generation phantom, so the second generation comes out. Because the first generation is designed to work with dialog, and now the dialog is gone, Various stability problems have also emerged.

i have the same problem and also the right channel goes on and off. Devialet are blaming my router but it worked perfectly with a pair of silver phantoms. Thjay have told me to buy a new router which i am not doing as it works with all my other devices including a sonos full surround system. it is definitely an issue with the

This is definitely a phantom problem, and it is a transmission problem between phantom I. It has nothing to do with the router, because when I play Bluetooth, I unplug a pair of phantom from the router. Even if they are separated from the router, they can work normally. So now I guess they should have a problem with left and right channel transmission. This should be a channel interference problem or a clock problem. Maybe you need to modify the firmware to add some delay to the song to stabilize the signal and verify the signal time, or update the hardware and use a stronger network card, I haven't bought my phantom for less than a year. I hope Devialet will replace me with a new matte phantom if it can't solve the problem through firmware.