20-Mar-2023, 22:20
It would seem that the neighbour's Apple TV is the problem but…
I've got an Apple TV and I've never noticed the problem but that's because I live alone, my Apple TV is in a different room to my Expert Pro and I'm the only person who's ever going to use my Expert Pro or Apple TV, so I'm never going to notice what the Expert Pro is doing while I'm using the Apple TV, I'm not in the same room as the Apple TV.
So as an experiment I took my Apple TV remote into the room where the Expert Pro is. I always turn my Expert Pro on and off using its remote, turning it off with a long press on the remote's power button. I had the amp turned off. In turn I pressed every button on my Apple TV remote including the power button while standing a bit closer to the amp than I usually sit so I could see the display window on the top of the amp. None of the buttons on my Apple TV remote had any effect on my Expert Pro, it remained off no matter what button on the Apple TV remote I pressed. I repeated the experiment holding the Apple TV remote behind my Expert Pro and in clear line of sight with the Expert Pro's antenna. My amp did not turn on.
Can you ask your downstairs neighbour whether you can borrow his Apple TV remote for a few minutes, go upstairs to your Devialet while it has been turned off with its remote, and see if any of the buttons on your neighbour's Apple TV remote turn your amp on. Try this with the amp turned off using the iPad app and a long push on the front button and also when the amp is turned off using its remote. If you can't make your amp turn on with the Apple TV remote in the same room as the amp then I doubt it's the Apple TV remote which is turning your amp on while its downstairs.
If the Apple TV remote can turn your amp on, does it turn on when the amp has been turned off in both of the ways you mentioned or only when it has been turned off with the amp's remote? If it only turns on when the amp has been turned off with the amp's remote, how do you turn it off with the amp's remote? Do you just turn it off by pressing the power button on the remote or do you do a long press on the power button on the amp's remote? If you turned it off by just pressing the remote's power button then turn the amp off with a long press on the power button and repeat the experiment with the Apple TV remote again.
If the amp stays off after turning it off with a long press on the amp's remote power button then you have 2 options to solve the problem, either turn the amp off using the iPad remote app together with a long press on the amp's front button or turn it off with a long press on the amp's remote power button. If the amp stays off when turned off with the iPad remote and the long press on the front button then just get used to turning the amp off that way every time because doing that solves the problem and waiting for Devialet to come up with some other solution is going to leave you living with the problem for a very long time. You can't expect a fix from Devialet.
I am not suggesting that my experiment with my Apple TV's remote proves that the Apple TV remote can't trigger a Devialet to turn on. I'm using the latest Apple TV with the remote it came with. Perhaps there's been a change in the remotes for the Apple TV over time and some Apple TV remotes can turn a Devialet on and some can't, perhaps there's something off about my specific Apple TV remote.Perhaps it's a pairing issue. If your neighbour's Apple TV remote can turn your Devialet on, do any of your Devialet remote's controls do anything with your neighbour's Apple TV? If so then replacing either your Devialet remote or the neighbour's Apple TV remote and then pairing the new remote with its device might solve the problem.
But whether or not the Apple TV remote downstairs is turning your amp on or whether the problem is something else, the simple fact is that if the problem does not occur if you turn the amp off by using the iPad remote app and then a long press on the front button, then the simplest and quickest way to solve the problem is to always turn the amp off that way. It may be even simpler just to turn the amp off with a long press on the amp's front button because if turning the amp off with the iPad remote without then long pressing the amp's front button doesn't stop the amp from turning on occasionally then it's just the long press on the amp's front button that's preventing the problem because that long press on the front button turns the amp off rather than just putting it into standby mode. You might also try seeing whether turning the amp off with a long press on the Devialet remote's power button solves the problem if you're just using a short press when you turn the amp off with that remote.
You've effectively identified the solution to your problem in the first sentence of your response above.
I've got an Apple TV and I've never noticed the problem but that's because I live alone, my Apple TV is in a different room to my Expert Pro and I'm the only person who's ever going to use my Expert Pro or Apple TV, so I'm never going to notice what the Expert Pro is doing while I'm using the Apple TV, I'm not in the same room as the Apple TV.
So as an experiment I took my Apple TV remote into the room where the Expert Pro is. I always turn my Expert Pro on and off using its remote, turning it off with a long press on the remote's power button. I had the amp turned off. In turn I pressed every button on my Apple TV remote including the power button while standing a bit closer to the amp than I usually sit so I could see the display window on the top of the amp. None of the buttons on my Apple TV remote had any effect on my Expert Pro, it remained off no matter what button on the Apple TV remote I pressed. I repeated the experiment holding the Apple TV remote behind my Expert Pro and in clear line of sight with the Expert Pro's antenna. My amp did not turn on.
Can you ask your downstairs neighbour whether you can borrow his Apple TV remote for a few minutes, go upstairs to your Devialet while it has been turned off with its remote, and see if any of the buttons on your neighbour's Apple TV remote turn your amp on. Try this with the amp turned off using the iPad app and a long push on the front button and also when the amp is turned off using its remote. If you can't make your amp turn on with the Apple TV remote in the same room as the amp then I doubt it's the Apple TV remote which is turning your amp on while its downstairs.
If the Apple TV remote can turn your amp on, does it turn on when the amp has been turned off in both of the ways you mentioned or only when it has been turned off with the amp's remote? If it only turns on when the amp has been turned off with the amp's remote, how do you turn it off with the amp's remote? Do you just turn it off by pressing the power button on the remote or do you do a long press on the power button on the amp's remote? If you turned it off by just pressing the remote's power button then turn the amp off with a long press on the power button and repeat the experiment with the Apple TV remote again.
If the amp stays off after turning it off with a long press on the amp's remote power button then you have 2 options to solve the problem, either turn the amp off using the iPad remote app together with a long press on the amp's front button or turn it off with a long press on the amp's remote power button. If the amp stays off when turned off with the iPad remote and the long press on the front button then just get used to turning the amp off that way every time because doing that solves the problem and waiting for Devialet to come up with some other solution is going to leave you living with the problem for a very long time. You can't expect a fix from Devialet.
I am not suggesting that my experiment with my Apple TV's remote proves that the Apple TV remote can't trigger a Devialet to turn on. I'm using the latest Apple TV with the remote it came with. Perhaps there's been a change in the remotes for the Apple TV over time and some Apple TV remotes can turn a Devialet on and some can't, perhaps there's something off about my specific Apple TV remote.Perhaps it's a pairing issue. If your neighbour's Apple TV remote can turn your Devialet on, do any of your Devialet remote's controls do anything with your neighbour's Apple TV? If so then replacing either your Devialet remote or the neighbour's Apple TV remote and then pairing the new remote with its device might solve the problem.
But whether or not the Apple TV remote downstairs is turning your amp on or whether the problem is something else, the simple fact is that if the problem does not occur if you turn the amp off by using the iPad remote app and then a long press on the front button, then the simplest and quickest way to solve the problem is to always turn the amp off that way. It may be even simpler just to turn the amp off with a long press on the amp's front button because if turning the amp off with the iPad remote without then long pressing the amp's front button doesn't stop the amp from turning on occasionally then it's just the long press on the amp's front button that's preventing the problem because that long press on the front button turns the amp off rather than just putting it into standby mode. You might also try seeing whether turning the amp off with a long press on the Devialet remote's power button solves the problem if you're just using a short press when you turn the amp off with that remote.
You've effectively identified the solution to your problem in the first sentence of your response above.
Roon Nucleus+, Devilalet Expert 140 Pro CI, Focal Sopra 2, PS Audio P12, Keces P8 LPS, Uptone Audio EtherREGEN with optical fibre link to my router, Shunyata Alpha NR and Sigma NR power cables, Shunyata Sigma ethernet cables, Shunyata Alpha V2 speaker cables, Grand Prix Audio Monaco rack, RealTRAPS acoustic treatment.
Brisbane, Qld, Australia
