[UPDATE: Solution] Horrible experience with Devialet Repair Service

[cudifying]

To keep everyone updated, Devialet reached out with a very kind offer to make this situation right. We are still working out the details, but I'm happy to say that reaching out to customer care was the best possible way to a pragmatic solution @chrisc. My contact person at Devialet also let me know that they will be adjusting the repair process and have already started to implement improvements based on the feedback provided.