No more spare parts?

[brkocz]

Hi Guys, hope you are doing well!

I had a pair of Devialet Gold for three years now. One of them stopped working suddenly. I can still see it through the software, and connect to it but no sound is coming from it.

Anyway, I called customer service in France and they told me for three days that they don't have spare parts for the Devialet Phantom I in stock and don't know when they will get spare parts in their warehouse again.

I was frustrated as in France,  it is mandatory by law to have spare parts. I had to threaten them with a lawsuit to get someone from Devialet to call me and explain to me that they had found spare parts and they could "fix it".

They also mentioned that I would have a new serial number. Looks to me that they are going to give me a refurbished one. I had to threaten them with a lawsuit to get what they are promoting on their website (https://www.devialet.com/fr-fr/repair-pr...country=FR).

I said yes, paid 550€ and they should pick up my Phantom with UPS.

It really worries me, to have a high-end speaker that breaks after three years and the company doesn't have spare parts.

Did anyone have this issue with spare parts? Thank you in advance

Hi 
I have the same problem with my Devialet Phantom Silver. One of them also stopped working. I can only see it in IP address but I got communication error 502 from Devialet web site. No any response and sound.
I wrote to Devialet support and finally I got same answer - we don’t have spare parts. Anyway, if they will get I’ll get it with white woofers and classic side plates instead of the silver one. This is pathetic. One works phantom will be silver and the second white!!!
Do you have number of UE regulations about mandatory by law to have spare parts?
Maybe they also find spare parts for me, I hope.

Best Regards
Beata