A lot of hot AIR from Devialet?

[IanG-UK]

I think it is totally unacceptable the company chose not to tackle (and solve) in the first place the problems of the now so-called 'expert line' many complained about for months BUT to put all its efforts to sell the new PHANTOM and even said PHANTOM is the best sound of the world. And then the early customers of these new products told that  the PHANTOM, the Dialog and the Spark are not working properly. My suggestion - Devialet should response to the Customers more promptly. How about post more of their views, making clearer statement and responses on users' issues on their facebook, website or even at this website.

I agree. I'm somewhat heartened by the fact that I posted here initially 18 hours ago (including sleeping hours in Europe and the USA) and yet there are so many posts from people who get the same problem. With a bit more data one could possibly show, with a high degree of confidence, that Devialet's claim that this affects only 2% to 5% of users is a large underestimate.

Devialet's helpdesk responds quickly and politely in my experience. And the Devialet people are really nice and, I think, well intentioned.

But the reality is that you will not get any constructive comment from them. They simply say "our engineers are working on it" and have said that for months.

And the reality now is that they are not working on it (all their software guys are working on Dialog and Spark) and there is no evidence that they have made any progress on this since the middle of last year. Maybe they have, but they will not say. So after eight months the natural thing to conclude is that they have done nothing.

Their priorities lie with their new, cheaper, more mass market product line. Disappointing, but that's the commercial reality.