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They sent email acknowledging the receipt of my two Silvers in Endicott, NY yesterday, Today I got an email from UPS saying I have a single 30lb shipment from Devilet AS out of Vestal, NY. Are they shipping new product from the US? Could they be sending one of my Silvers back to me? Both were flawless cosmetically and had never given me trouble. If they refuse acceptance of one and I get it back in the condition I sent it I don't want to upgrade the other, they are a stereo pair. Confused about what they are sending as my order status still says 'to prepare/processing'. I will contact Devialet come Monday, but till then I am left wondering and worried how this is going to turn out.
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All 5 of my replacements came from France
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Hi all,
I'm packing my speakers up to go today but the return boxes didn't include the white cloth cover and I can't find the originals that came with the Phantoms.
Is it ok to put the phantoms in the return boxes without the cloth covering? Did you get the white cloth covers in your return boxes?
kantblue
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All my return boxes came with the plastic bit for the foot of the speaker and the white cloth inside…
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Hi All, anyone in the UK who has gone for the Elevate program give me any information on how long it took?
My packages to Devialet seem to have been stuck at the UPS warehouse in France for 4 days now. The mobile app shows them being scanned every day but just says 'Held in Warehouse' with 'Scheduled Delivery information unavailable' At one point there was a message saying 'We'll contact the sender or receiver about this delivery' but this was 4 days ago? I also saw an 'EXCEPTION' message appear for one day but this has now gone.
I have contacted Devialet and they just say to wait a bit longer - any UK users got any experience with this process?
kantblue