Spark on Windows 10 crashes instantly

[jonstatt]

I have tried versions 1.3.1 and 1.4.1 and both crash immediately on start-up on Windows 10. Nothing else is misbehaving on my system so this is quite weird. I see the following in the event viewer

Faulting application name: Spark.exe, version: 0.0.0.0, time stamp: 0x56211c42
Faulting module name: ntdll.dll, version: 10.0.10586.20, time stamp: 0x5654262a
Exception code: 0xc0000005
Fault offset: 0x0002f30c
Faulting process ID: 0x53bc
Faulting application start time: 0x01d156a6bf000870
Faulting application path: C:\Program Files (x86)\Spark\Spark.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 4f613335-b8b9-4843-b03e-957734323e22
Faulting package full name:
Faulting package-relative application ID:


Anyone have any ideas on how to debug this? ntdll.dll is used by many many other things, but crashes normally point to aspects like incompatible/conflicting drivers. But everything else is working.....

[jonstatt]

Just to follow-up on this. I found if I pull the network cable out of the PC, and try to start it, that it then comes up with a "searching" dialogue. If I then reconnect the network cable, it finds the Dialog/Phantom and shows the full interface.....for 10 seconds....and then crashes again. I have logged a ticket with Devialet.

[ashishpascal]

Just to follow-up on this. I found if I pull the network cable out of the PC, and try to start it, that it then comes up with a "searching" dialogue. If I then reconnect the network cable, it finds the Dialog/Phantom and shows the full interface.....for 10 seconds....and then crashes again. I have logged a ticket with Devialet.

Exactly same issue with windows 7 home premium and to this date since last 3 months havent been able to get this working.

[ragwo]

Have you tried to run Spark in compatability mode with Windows 7 or 8? Which computer are you using?

[jonstatt]

Have you tried to run Spark in compatability mode with Windows 7 or 8? Which computer are you using?

Yes I did indeed try that but it didn't make any difference. It's a high end PC with Intel i7 5820k , Asus Rampage V extreme, 2*GTX 980 cards, 16 GB DDR4 RAM. I am fairly sure the crash is an unhandled exception because it is detecting something it doesn't recognise or know how to handle.....no idea what though.

[ragwo]

Have you tried to run Spark in safe mode? Might be a long shot.

[ragwo]

I have Spark 1.1.4, 1.2.0 and 1.3.0 on my computer, just PM me your email address and you'll get the files.

[jonstatt]

I have Spark 1.1.4, 1.2.0 and 1.3.0 on my computer, just PM me your email address and you'll get the files.

I did try safe mode but it didn't help. I am very grateful for the chance to try older versions, although I am not all that hopeful, so will send you a PM. Thank you!