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20-Mar-2017, 13:33
(This post was last modified: 20-Mar-2017, 13:35 by Rama.)
Just sell it eBay I am sure someone will buy it and move on. No point in waiting such a long time. I don't think it can be repaired. And if it does not make any difference to the sound quality you should use it. I know many of us obsess about material things, but guess what when we die nothing is going to go along with us. Just see it as a temporary loss many set backs one must suffer in this life. But we must learn to "let things slide" as my American friends would say. Move on my friend... but I do feel your pain.
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So you can buy the care package later and get a Phantom replaced for 299 within first 3 yrs of ownership?
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Something similar happened to me so. Only was first told that repair was not possible. And after waiting 16 months (Devialet would build a factory that could fix it) was informed that repair entirely impossible.
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Recently, I was approached by Devialet about this case, they came with a special offer. I can exchange the damaged phantom for a new one with a surcharge of 850 euros. When I told them that I had bought a new one now and exchange, so no option is because I have 3 phantoms, I was told that they could not do anything for me. I Had previously made this offer (before I bought a new phantom to replace the damaged) I could have considered this offer. Now, this makes no sense.
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Thre is another way to look at the official Devialet reply. I understand if they can't fix a subwoofer that is sealed under 1.2 tons of pressure but are they also really saying that if there is a problem electronically or with the mid or tweeter, this can't be repaired as well? That would be an incredibly foolish position to take as a company and probably illegal as I think someone said earlier. Can someone clarify if Devialet actually clarified this in any of their communications?