20-Nov-2016, 15:07
(20-Nov-2016, 14:09)Wdw Wrote: Hello all,
Would anyone have a direct email address or phone number within Devialet could be contacted for direct support. We were on a four week vacation, in Europe, and on the day of our return I logged in to purchase the upgrade. Everything went well, the discount code was accepted (D400 purchased in 2016) but the brain trust at my bank took this purchase to be suspicious and declined the transaction. They claimed the amount of money combined with an unknown company prompted the action. Got that sorted out but the discount code is no longer valid on my second attempt. Eva, from support, sent a second code and this didn't work as well. Assume it has a one use limit per user even though these transactions weren't completed. I have sent numerous emails to customer support but suspect this issue is one that will take someone with some seniority to address. As per the email just received from our favourite Bot, Judith, I do want to get the D's on the road this coming week to have them back by Christmas.
Thanks, in advance for any assistance you can offer.
Warren
customercare@devialet.com maybe..
succes!
