Problems with Dialogue

[extremewhiteshark]

Hi all,
My two new phantom silvers and dialogue arrived yesterday and I am having major problems trying to set them up. If anyone can help I would be most grateful. The problem seems to be that Dialogue is not being recognised by the Spark app on my ipad. It just says ensure dialogue is plugged in and connected to the router or ethernet. I am using an ethernet data connection point for the Dialogue. The white light is solid and resetting this does nothing. The phantoms boot up correctly but I am guessing that because the Dialogue is not being recognised I am not even at the stage where the dialogue starts talking/connecting to the phantoms

Dialogue is connected to ethernet data port and plugged in
Spark app does not pick it up apparently
If I go to my available networks I can see that there is a Dialogue network so the Dialogue is throwing out a wifi signal
The ipad and Spark is connected to my home wifi network over wifi

Any ideas ??

This is driving me crazy

Thanks
Derrick