17-Oct-2015, 23:05
Today I almost quit on mine!...
This week I finally got my second silver. When it was only one, it worked fine except the Dialog optical input, which, from time to time, switched the left and right channels. Two days ago I tried to setup the stereo pair and start getting problems... only one played when playing music using Spark or Tidal via Spark, I was only able to get both playing when using the optical input. My problem is that my first Phantom and Dialog were updated to firmware 1.4.0.5, but the new one I got was still on 1.3.0.31, and not possible to update it nor to revert the old one.
I was told to try uninstalling Spark and install it again, but it didn't work. It only worked when I did that but using both Phantoms connected using ethernet cables. Then, even though I started having stereo, the Phantom with the 1.3.0.31 firmware was having glitches while playing (a hicup every 3 secs), which was unbearable! After several resets and setups with no success in solving the issue, and being told that the new firmware might take one or two more weeks (yes, the delay keeps going on...), I was almost quitting and deciding to return my two silvers and dialog, but then I decided to give it a last try and do what I read here in the forum, to connect the optical cable to the input on Phantom instead of the one in Dialog, which I was using. Just to play safe, I used the optical input on the Phantom with the 1.3.0.31 firmware, and... it worked! Finally I was having glitch free stereo in all ways of playing
Then, I played around with positioning them, and when I put them 1m from the back walls and 70cm from the side walls, with just a very slight toe-in (almost none), finally I started seeing the light! Definitely, toeing-in the Phantoms is not a good idea - at least in my current room.
It was a very long and frustrating day, unacceptable for a product as expensive as the Phantoms are, but I have to admit that I was rewarded by the end of the day with a very good sound! a glimpse of High End.
It's a pity that what looks like a very nice product is affected by such limitations of not even being possible to revert a bad firmware, so, I'm afraid that other people in such a situation as mine might also being struggling a lot to make them play!
This week I finally got my second silver. When it was only one, it worked fine except the Dialog optical input, which, from time to time, switched the left and right channels. Two days ago I tried to setup the stereo pair and start getting problems... only one played when playing music using Spark or Tidal via Spark, I was only able to get both playing when using the optical input. My problem is that my first Phantom and Dialog were updated to firmware 1.4.0.5, but the new one I got was still on 1.3.0.31, and not possible to update it nor to revert the old one.
I was told to try uninstalling Spark and install it again, but it didn't work. It only worked when I did that but using both Phantoms connected using ethernet cables. Then, even though I started having stereo, the Phantom with the 1.3.0.31 firmware was having glitches while playing (a hicup every 3 secs), which was unbearable! After several resets and setups with no success in solving the issue, and being told that the new firmware might take one or two more weeks (yes, the delay keeps going on...), I was almost quitting and deciding to return my two silvers and dialog, but then I decided to give it a last try and do what I read here in the forum, to connect the optical cable to the input on Phantom instead of the one in Dialog, which I was using. Just to play safe, I used the optical input on the Phantom with the 1.3.0.31 firmware, and... it worked! Finally I was having glitch free stereo in all ways of playing
Then, I played around with positioning them, and when I put them 1m from the back walls and 70cm from the side walls, with just a very slight toe-in (almost none), finally I started seeing the light! Definitely, toeing-in the Phantoms is not a good idea - at least in my current room.It was a very long and frustrating day, unacceptable for a product as expensive as the Phantoms are, but I have to admit that I was rewarded by the end of the day with a very good sound! a glimpse of High End.
It's a pity that what looks like a very nice product is affected by such limitations of not even being possible to revert a bad firmware, so, I'm afraid that other people in such a situation as mine might also being struggling a lot to make them play!
