18-Oct-2015, 11:09
The bugs are not the worst. What I find unacceptable is that they release a new firmware, they force them on the customer (it happened with me, I had no option to avoid installing it because I was setting up my Phantom and Dialog for the first time), and then when they discovered that the firmware was not good they did nothing to revert the equipment to the previous state! They simply say: by middle next week a solution might show up, and lots of people here have been getting this reply for quite a while!... Why not doing something as simple as renumbering the previous firmware and install it on the equipment if their software does not allow to go back to an older revision?
I'm also a software and firmware developer, I understand the bugs, my code sometimes also have some, it's part of the process, but my customers have the option to install any firmware they want, like many other manufacturers do.
I understand they want to make this as easy as possible to the end-user, because some of them are not that computer proficient (or computer nerds, if you prefer.
), but at least give it as an option for the few that are. I think Devialet is forgetting that an equipment like Phantom is very tempting for people like us!...
I'm also a software and firmware developer, I understand the bugs, my code sometimes also have some, it's part of the process, but my customers have the option to install any firmware they want, like many other manufacturers do.
I understand they want to make this as easy as possible to the end-user, because some of them are not that computer proficient (or computer nerds, if you prefer.
), but at least give it as an option for the few that are. I think Devialet is forgetting that an equipment like Phantom is very tempting for people like us!...
