Damaged Phantom

[michirishi]

Update: NO SERVICE

To my surprise,I found out that Devialet is not able to give service at this moment.
After I asked about repair procedure and costs I got a swift reply in which, at first, everything seemed OK.

Can you please give me the serial number of your Phantom? We are currently building a new procedure regarding Phantom repairs. Please let me get back to you as soon as the procedure is ready, so I can give you the repair costs and details.

So I gave them the requested SN. And after a few days I got response:
We will contact you as soon as we will be able to make hardware service for Phantom.

Then, because I need this this information for my insurer, I asked them (again) about the costs of the repair and the time it would take for my Phantom to be serviced/repaired.

Only response I got was that they are not able to reply....

So for now, I have to wait and see if they will ever give any service at all. It has been 3 weeks since my first contact with them and still not heard from them. I like my Phantoms, But I am also dissapointed in this lack of service.