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Can’t reset classic - just clicks when button pressed
#1
Hi

I am trying to reset one of my two classic phantoms to re-pair it to dialog. 

Unfortunately it won’t reset!

When I press the rear button it emits a click from the speakers. The other one does not, and resets as it should (emits hum etc.)

Any suggestions?
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#2
One push won't reset the speaker, try three. Works on DOS1 at least.
Living room: 2x Gold Phantom, Remote.
Den: Kii Three with Control.
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#3
(21-Jun-2020, 01:27)ragwo Wrote: One push won't reset the speaker, try three. Works on DOS1 at least.

Sorry I should have been more specific. 

I am doing three clicks. 

I know I am doing it right because it works on the other Phantom. 

Besides not resetting, the other odd thing is that when I click the button, the speaker emits a click. The one that resets does not react like that. 

I went through the reset process for all the items, Dialog and two Phantoms, just two days ago. It’s highlt unlikely the speaker has broken physically since then.
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#4
I remember having that kind of problem because I often move one of my two Phantoms in another place then I have to reset the pair when I'm back home. I'm unsure of what exactly happened in those occasions but I know I had to repeat the same reset-unplug-replug-process including dialog reset, and even doing the same to my CPL-Wifi devices. I changed the order of those manipulations too. Each time I finally succeeded after having done all those operations several times, in different order, meaning that I repeated each one more that once, so when it finally worked I never knew what I had down right !
Devices :
2 Gold Phantoms (previously 2 Silver) + Dialog - Denon DCD-SD/300 -
Project Essential II Digital equipped with Ortofon 2M Blue,
Accessories :
Tree, Cocoon, Remote

Lyon - France
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#5
The issue is resolved.

Somehow - and it's a mystery how - the one speaker got updated to DOS 2. I know for a fact that I didn't do it, as I didn't even have the Devialet app installed. The buyer may have somehow done it by accident, but I don't see how that's possible to be honest. Anyway, doesn't matter now it's resolved.

Once the Phantom is on DOS 2, the reset is a long press instead of three short presses. I knew that, but I wasn't physically with the speakers anymore.

So what can I say - when it works it's great, but when it doesn't it's kind of a problem that the system is so opaque. It would rock to have some sort of diagnostics besides the app (which is very high level) and the sound/vibration cues from the speakers (which are hard to memorize, and changed with DOS 2 anyway).
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