Phantoms died - Caused by update? Resusitated OK

[andrew_brown]

My pair of phantoms worked fine earlier today, but when I tried to switch them on this evening they were completely dead.  Maybe they had been trying to update when I switched them off at the socket earlier - though I had not been offered an update earlier.  Who knows.  Anyway the Dialog and Spark would not recognise them, and they didn't 'breathe': they played dead!

In case anyone else has the same problem, here was my solution.  I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times.  (Had wondered what that button was for!).  The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update.  Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half.  Missed Brahms Symphony 1.

The Phantoms have a great sound, but they are not for the faint hearted.

PS  It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version

[nigelb001]

My pair of phantoms worked fine earlier today, but when I tried to switch them on this evening they were completely dead.  Maybe they had been trying to update when I switched them off at the socket earlier - though I had not been offered an update earlier.  Who knows.  Anyway the Dialog and Spark would not recognise them, and they didn't 'breathe': they played dead!

In case anyone else has the same problem, here was my solution.  I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times.  (Had wondered what that button was for!).  The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update.  Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half.  Missed Brahms Symphony 1.

The Phantoms have a great sound, but they are not for the faint hearted.

PS  It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version

The Phantoms will not update automatically without a prompt from Spark where you click on a button to start the upgrade so doubt that was your problem.

I found the same as you, that is Spark stayed at 1.2 after the Phantom updated to 1.4.0.5 and I had to go to the Devialet site to download Spark 1.3 to my computer (Windows 8.2) manually.

[andrew_brown]

Then it is of greater concern.  What could have cause two Phantoms to fail to respond at all at the same time?

[Dvlt PhD]

My pair of phantoms worked fine earlier today, but when I tried to switch them on this evening they were completely dead.  Maybe they had been trying to update when I switched them off at the socket earlier - though I had not been offered an update earlier.  Who knows.  Anyway the Dialog and Spark would not recognise them, and they didn't 'breathe': they played dead!

In case anyone else has the same problem, here was my solution.  I started the initial set up but had to do a 'factory reset': ie press the 'off' button at the back of the Phantoms 3 times.  (Had wondered what that button was for!).  The Phantoms started breathing (alive! relief!) and the set-up worked as initially, including the update.  Actually I tried various other methods of restarting the system before I discovered the factory reset process on Devialet's web page - in all an hour and a half.  Missed Brahms Symphony 1.

The Phantoms have a great sound, but they are not for the faint hearted.

PS  It took three tries to update Spark on my iPad, and the new version of Spark offered for Windows 7 seems to be the old version

Ha! You almost died with them, didn't you?

I laugh, but I know I'd die, too