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3 month ago i noticed crackling noises coming from the Phantoms, i wrote to support and they said, it was a typo in the software, to be fixed with the next update....
3 months already to fix a typo?
I think i've been bullshitted.
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If you have a crackling noise when using the optical input on the Dialog it's a software glitch. If you use another input there's no noise.
Living room: Kii Three/BXT with Control.
Den: Tannoy Precision 8 iDP with TS112 iDP subwoofer.
In the cupboard, waiting for a sibling: 1st gen. Phantom Silver running DOS1
My Phantom Voyage
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Oh, they said it was a typo three months ago? Then either that's a lie, or they have the worst release train in the world. Neither of these are good.
Devialet's amazing products are constantly let down by their customer service. Everything just feels out of control.
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This is most likely the same noise I heard when I tried Phantoms/Dialog the previous weekend. I used toslink in on Dialog. As if someone was tearing "digital" paper. Music was still there and seemed unaffected. The noise followed the volume setting. I did not play via Spark, nor did I use toslink on one of the Phantoms so I can not confirm ragwo's comment. I am still thinking about getting a pair of Golds, but this bug must be resolved first!
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Devialetless!
Roon, ROCK/Audiolense XO/Music on NAS/EtherRegen/RoPieee/USPCB/ISORegen/USPCB/Sound Devices USBPre2/Tannoy GOLD 8
250 Pro CI, MicroRendu(1.4), Mutec MC-3+USB
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I'm revisiting my Phantoms at the moment to give them another fair chance at beating my D120 system. I thought the Dialog Optical Input problems were consigned to history, but lo & behold, every 3 minutes or so, there's a 0.5sec purring/crackle. At one point months ago they seemed to have eliminated optical noise problems... have they returned?
Trouble is, dialog optical is the only way I can conveniently use them with JRiver Media Center (don't want to trail an ethernet cable over to a Phantom).
JRiver v25 (Windows) >> 220Pro/CI >> PMC Twenty5.23 + twin KEF KC62 subs. One White Phantom.
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This bug get to me bad because my optical sources are not close to my phantoms.
So it's been 3 mont without vinyl, without airplay, without nothing except the use of the buggy Spark app with Qobuz...
I'm thinking more and more to sell them...