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Devialet Flagship Store in Shanghai Closed
#11
I'd suggest that Devialet's best routes to a mainstream customer base and to market through an established distribution channel would be via some sort of link with Apple.

Similar product concept, similar style of innovation, and the Apple store model might be complementary to the Phantom offering whilst leaving the Expert line to the high end hifi stores?
Innuos Statement 2TB SSD with Next-Gen PSU (with Roon lifetime)
MacBook Pro (with Air)
Draytek Vigor 2860v-Plus/Devialet Original d'Atelier CI Nos. 54A&B/Magico M3 pair
Shunyata cables (digital/interconnect/loudspeaker/power)/Shunyata power units (Triton/Typhon)

 Dialog/Phantom Gold/Tree pair
Missing Link cables (power)
England
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#12
brit said:
I think that, by reading some of the Posts in this very Forum, their reputation is already taking a significant hit Sad!


And deservedly so! They've worked hard for it and shouldn't be denied!
Statements in my posts are opinion only, not to be construed as fact. Any projects I engage in are at my own risk! Their outcome cannot be assured and may result in success, small/no change or catastrophic failure. I encourage no one rely on anything I say or do as gospel and to realize your mileage may vary!
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#13
I am not sure I agree when it comes to updates, software support and so on - at least not seen from an audiophile point of view. I have been in the Audio business since 1987, most of the time working with high-end brand, and I must say that few audio companies support their customer the way Devialet do. Just one example; a resistor broke in the class A stage of my D250. The day after I reprted the problem, I received freight documents, packed the amplifier and shipped it to France. Less than 10 days later the amplifier was returned, delivered to my door.

In comparison: I had a cd-player in the €14000:- price range, manufactured by one of the greater american high-end companies. It broke down within warranty - it took 6 months to get it repaired, partly on my expense because the model were discontinued.

Another example: one american high-end company sold a cd/sacd-player in the €13000:- range, which was said to be upgradeable to a future multiformat player without any problems. When the multiformat player were released, it was impossible to upgrade the existing cd/sacd-player. Customers who bought the cd/sacd-player was told by the manufacturer to sell the unit on the used market and buy the new one - no discounts, no apologies - nothing!

A UK based company started manufacturing music streaming devices - the software was so bad it was almost impossible to use the product. In the end they had to shut down.

This is only a couple of examples on why I believe that Devialet is doing a pretty good job in comparison. Yes, they could test their softwares a little more before release from time to time. But over all I have experienced many companies doing much worse - and few handling support in a better way. But that is from my experience...


Skickat från min iPad med Tapatalk
- Proud Devialet owner since 2011!

Main system:
Devialet D250 Pro, Magico Q3 speakers, Shunyata Anaconda speaker cables, Shunyata Sigma HC power cable/Shunyata Cyklops V2 power conditioner/Shunyata Digital power cable, Shunyata DF-SS cable lifters, Jenving CAT8+ Ethernet cables, Auralic Aries Mini with SBoost power supply, Shunyata Venom USB.

Working at Akkelis Audio in Gothenburg, Sweden
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#14
(13-Sep-2015, 09:39)Mikeeo Wrote: In all honesty, the Aavik should be compered to a D800 price wise though I never heard the advantage of a D800 vs D400 at least not in the systems I heard them.
The Aavik is so much better on the riaa side, despite Devialets multi setting choices, and in general Aavik has better grip, clarity and rhythm capabilities, it makes better music to our ears BUT at a price of course. Got a good deal from my hifi pimp.
And it is also nice to get back real stereo focus.
For my system it works a treat/Mike

(14-Sep-2015, 14:59)BjornWiman Wrote: I am not sure I agree when it comes to updates, software support and so on - at least not seen from an audiophile point of view. I have been in the Audio business since 1987, most of the time working with high-end brand, and I must say that few audio companies support their customer the way Devialet do. Just one example; a resistor broke in the class A stage of my D250. The day after I reprted the problem, I received freight documents, packed the amplifier and shipped it to France. Less than 10 days later the amplifier was returned, delivered to my door.

In comparison: I had a cd-player in the €14000:- price range, manufactured by one of the greater american high-end companies. It broke down within warranty - it took 6 months to get it repaired, partly on my expense because the model were discontinued.

Another example: one american high-end company sold a cd/sacd-player in the €13000:- range, which was said to be upgradeable to a future multiformat player without any problems. When the multiformat player were released, it was impossible to upgrade the existing cd/sacd-player. Customers who bought the cd/sacd-player was told by the manufacturer to sell the unit on the used market and buy the new one - no discounts, no apologies - nothing!

A UK based company started manufacturing music streaming devices - the software was so bad it was almost impossible to use the product. In the end they had to shut down.

This is only a couple of examples on why I believe that Devialet is doing a pretty good job in comparison. Yes, they could test their softwares a little more before release from time to time. But over all I have experienced many companies doing much worse - and few handling support in a better way. But that is from my experience...


Skickat från min iPad med Tapatalk

We'll have no positive talk about Devialet on this forum if you don't mind Rolleyes
UK kit - Technics SP10 - Technics EPA-501  - AT33SA - NUC5i3 - W10 - Roonserver - Roon AIR - Devialet 1000 Pro CI - Blue Jeans Speaker Cable (0.5 metre each side) - Magico S5

Spain kit - NUC7i5 - W10  - Roonserver - Roon AIR - Devialet D250 Pro CI - Blue Jeans Speaker Cable - Ergo IX speakers
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#15
Hmmm I thought the topic, least at this forum was/is Devialet and not what others do or how many wrongs by others it takes Devialet to make a right. If people think Dev is doing a "bang-up" job on all fronts I'm ok with that. But I do not and on several, if not many levels... simple as that!
Statements in my posts are opinion only, not to be construed as fact. Any projects I engage in are at my own risk! Their outcome cannot be assured and may result in success, small/no change or catastrophic failure. I encourage no one rely on anything I say or do as gospel and to realize your mileage may vary!
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#16
I think Devialet are doing a very good job and providing a pretty good service though quite often their customer service can be 'challenging'. BjornWiman points out how bad some companies are and I think some audio companies treat their customers woefully. Others are excellent. Devialet are trying to go mainstream though and mainstream customers simply aren't going to accept the service/disorganisation/poor software etc. that we put up with with many audio companies. They have to be excellent, and they're not excellent right now - but very good. They have one or two pretty bad software issues which it really should be a top priority for them to fix, and they don't seem to see it that way - which I find weird. I think the main issue is they're struggling with their growth and expectations, and perhaps not prioritising well.
I don't want to measure them against existing hi-fi companies. If they want to appear like Apple then they've got to produce super quality products like Apple that everyone wants to buy.
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#17
(14-Sep-2015, 15:57)Rufus McDufus Wrote: I think Devialet are doing a very good job and providing a pretty good service though quite often their customer service can be 'challenging'. BjornWiman points out how bad some companies are and I think some audio companies treat their customers woefully. Others are excellent.    Devialet are trying to go mainstream though and mainstream customers simply aren't going to accept the service/disorganisation/poor software etc. that we put up with with many audio companies. They have to be excellent, and they're not excellent right now - but very good. They have one or two pretty bad software issues which it really should be a top priority for them to fix, and they don't seem to see it that way - which I find weird.    I think the main issue is they're struggling with their growth and expectations, and perhaps not prioritising well.
I don't want to measure them against existing hi-fi companies. If they want to appear like Apple then they've got to produce super quality products like Apple that everyone wants to buy.

spot on +1
Innuos Statement 2TB SSD with Next-Gen PSU (with Roon lifetime)
MacBook Pro (with Air)
Draytek Vigor 2860v-Plus/Devialet Original d'Atelier CI Nos. 54A&B/Magico M3 pair
Shunyata cables (digital/interconnect/loudspeaker/power)/Shunyata power units (Triton/Typhon)

 Dialog/Phantom Gold/Tree pair
Missing Link cables (power)
England
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#18
OK I'll bite - if you use a protocol that requires other peoples software to remain the same, and with AIR you are relying on MS and Apple to keep the playing field level and the goalposts in the same location, then you are probably going to need a programming staff the same size as those 2 companies. Devialet are unable to supply this I would imagine.

Their mistake may have been the touting of AIR as the universal panacea but when you can have a perfectly working system one day and a completely broken one the next day due to an update that you nor anyone else knew about in advance it is not going to work reliably.

It is not going to be simple to fix this in exactly the same way that providing the super iPad app that shows everything you can see on the display on the Devialet is not going to be easy nor quickly available. Perhaps we should cut them a little slack and if you are that unhappy with your Devialet send it back and buy nice big black box by any other HiFi company with zero upgradability.
UK kit - Technics SP10 - Technics EPA-501  - AT33SA - NUC5i3 - W10 - Roonserver - Roon AIR - Devialet 1000 Pro CI - Blue Jeans Speaker Cable (0.5 metre each side) - Magico S5

Spain kit - NUC7i5 - W10  - Roonserver - Roon AIR - Devialet D250 Pro CI - Blue Jeans Speaker Cable - Ergo IX speakers
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#19
A bit off topic with this thread but ...

I agree NickB (having just "solved" the white noise issue myself), so I am not getting too excited as to its permanence - though interestingly there are no posts talking about white noise using Dialog/Phantom. 

Devialet say that, with Dialog/Phantom, "they take the binary data verbatim" - which is what they claimed to do with AIR1, I think.

In AIR2 they emulate a sound card device and send raw uncompressed data to the Expert. The sound card and Expert clocks drift out of time which is allegedly the primary cause of the white noise.
Innuos Statement 2TB SSD with Next-Gen PSU (with Roon lifetime)
MacBook Pro (with Air)
Draytek Vigor 2860v-Plus/Devialet Original d'Atelier CI Nos. 54A&B/Magico M3 pair
Shunyata cables (digital/interconnect/loudspeaker/power)/Shunyata power units (Triton/Typhon)

 Dialog/Phantom Gold/Tree pair
Missing Link cables (power)
England
Reply
#20
Getting this back on topic, I think Devialet would be well advised to shut the "boutique" stores. (there are many dealers happy to stock and demo their kit). With the money saved, employ a few talented software engineers / IT specialists. Why not?
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