Devialet Phantom 1 Gold repair

[robbla]

So my original Phantom Golds i purchased in August 2016 Have small cracks at the 3 and 9 O’clock position on both speakers
Next to the mid driver.
I looked on the Devialet website and found that they do a repair service for minor repairs at a cost of £349 per speaker so £698 per pair which includes collection and delivery back to me in just over a week.
Has anyone used this service? And what sort of repair do they do. Is it a complete new casing or are the cracks filled?
I’m hoping for new cases. I have asked these questions to customer services, but yet have had no reply.
Hopefully you’ll be able to see from these pics that I’ve uploaded
Apart from these cracks the speakers have been amazing and have always been mounted on the Devialet Tree stands.
Kind regards to all replies and views 
Robbla.
       

[booshtukka]

I don’t know but - how did that happen???

[ragwo]

They will give you new casings, for sure. You should get a quotation from Devialet, it might be a bit pricier that you anticipate.

[robbla]

They will give you new casings, for sure. You should get a quotation from Devialet, it might be a bit pricier that you anticipate.

They did give me a quote, £698 for both speakers, after sending them off i should get them back in just over a week!
I am still deciding what to do, as far as i can tell there’s been no difference in the sound quality.

[robbla]

I don’t know but - how did that happen???

I don’t know how this happened, i only noticed it a few months ago. I have had them 8 years.

[robbla]

I don’t know but - how did that happen???

I don’t know how this happened, i only noticed it a few months ago. I have had them 8 years.

[molecule93]

Hi, what have you chosen? If it doesn't affect the sound, you should leave it as it is. Just have a look from time to time to see if the cracks are getting larger. This might happen progressively if you listen above 70/80 dB.

[Mikeen]

I am having a bad experience with Devialet support. I am trying to send a speaker for repair and despite asking 3 times for the shipping address and packing instructions, they have merely replied that they only use UPS and cannot ship to Kenya, although UPS is represented here. I am trying to send the speaker, not receive it and once repaired, they can return it to a country acceptable to Devialet. Should a speaker company really be dictating which courier service be used, especially when it penalises their customers? This has taken two weeks so far. Devialet, I hope you read this. You need to do better.
UPDATE: Devialet refuses to agree to me sending my speaker for repair from Kenya, insisting that I take an international flight to one of a list of approved countries in order to SEND it to them. I arranged an address in an approved country for Devialet to send the speaker after repair, but they rejected this. Why does it matter to Devialet where the speaker is sent from, at my expense? This is the very opposite of customer service. They have offered no explanation for this perplexing and frustrating decision. Maybe they have read this review and have taken umbrage. If so, Devialet should try to do better. They are in a consumer business and should try to please their customers, not enrage them.

[robbla]

Hi, what have you chosen? If it doesn't affect the sound, you should leave it as it is. Just have a look from time to time to see if the cracks are getting larger. This might happen progressively if you listen above 70/80 dB.

I opted to send them back, they were collected today and are on there way back to the factory.
I may sell them next year, and would rather they are in mint condition.
On the plus side they are guaranteed for a year.

[robbla]

Hi, what have you chosen? If it doesn't affect the sound, you should leave it as it is. Just have a look from time to time to see if the cracks are getting larger. This might happen progressively if you listen above 70/80 dB.

I opted to send them back, they were collected today and are on there way back to the factory.
I may sell them next year, and would rather they are in mint condition.
On the plus side they are guaranteed for a year.