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How UPS treats shipments labelled with "Don't drop. Fragile! Handle with care."
#1
Angry

https://www.facebook.com/groups/10200770...310410868/

Hope upgraded Amp has survived the shipment without malfunctions. To be tested next weekend.

Angry
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Devialet Expert 220 pro (Upgrade from LE 120), SAM on (100%), DPM off
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Macbook Air (4GB RAM), 2TB SSD via Thunderbolt
Audirvana+ 3.x in iTunes-Mode
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Russ Andrews YellO Power to wall socket
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#2
knud0,

Has that outer box only had one return journey from Austria-France-Austria? If so, it has been shockingly treated by UPS.

I know that the purpose of the outer packing is to take all that the courier can throw at it and protect the contents but that really is poor.

Hope the Amp survived.
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#3
Hi,

it was one-way France -> Austria.

Luckily, Amp and remote have no visible damages. But cannot test function and sound until weekend. Hope, that all is OK inside the Amp and that nothing is broken during this shipment.

It is like bewitched: when UPS delivers clothes or shoes from online stores to me, all super fine. Not even damages on the outer packings. But when it's about an expensive Amp, this happens.

Devialet promised to ship a new original package.

Regards

Knud

(07-Jun-2017, 17:28)ovo Wrote: knud0,

Has that outer box only had one return journey from Austria-France-Austria? If so, it has been shockingly treated by UPS.

I know that the purpose of the outer packing is to take all that the courier can throw at it and protect the contents but that really is poor.

Hope the Amp survived.
---
Devialet Expert 220 pro (Upgrade from LE 120), SAM on (100%), DPM off
USB
Macbook Air (4GB RAM), 2TB SSD via Thunderbolt
Audirvana+ 3.x in iTunes-Mode
KEF LS50
Russ Andrews YellO Power to wall socket
Russ Andrews X6 Block
Reply
#4
Good of Devialet to offer you a new box. Perhaps an extra year of warranty may be justified as well?
Kondo Overture PM-2i, Weiss DAC502, LP12 Haben, Aro, Keel, Radikal, Urika, EMT JSD6, Phasemation PP-300/T-300, Linn Krystal, Penaudio Serenade Signature

Kondo Operia SPs 2.7, KSL-VzII, Acz-Avocado, etc.


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#5
Ahhh, it's really "funny": From the photos I submitted to Deviate they should have seen, that also the beautiful black box was damaged. What did Devialet? They sent a box only containing new inner inlets. No black box. Ahhh ....

(08-Jun-2017, 07:32)agentsmith Wrote: Good of Devialet to offer you a new box.  Perhaps an extra year of warranty may be justified as well?
---
Devialet Expert 220 pro (Upgrade from LE 120), SAM on (100%), DPM off
USB
Macbook Air (4GB RAM), 2TB SSD via Thunderbolt
Audirvana+ 3.x in iTunes-Mode
KEF LS50
Russ Andrews YellO Power to wall socket
Russ Andrews X6 Block
Reply
#6
Arguably it is not their direct fault. However, they should help pursue UPS and/or claim insurance to get a new box shipped back to you
Kondo Overture PM-2i, Weiss DAC502, LP12 Haben, Aro, Keel, Radikal, Urika, EMT JSD6, Phasemation PP-300/T-300, Linn Krystal, Penaudio Serenade Signature

Kondo Operia SPs 2.7, KSL-VzII, Acz-Avocado, etc.


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#7
yea, it really means nothing to them... i've had similar issues with almost every shipper out there
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