Installing Devialet Ultimate 108dB is a nightmare

[Devialet-Freddy]

Hi, I am trying since the last hours to reinstall my Phantom Ultimate 108dB via Devialet App on my network.

I made several times factory reset, but connection (out of the view of Devialet App) is failing.

This is a short description.

After setting to factory mode, I start Devialet App on my iPhone.
The Devialet app is finding the Ultimate via Blutooth.
Then first option to connect to WLAN starts

• my WLAN network is found for AirPlay Configuration. Press continue and the App tries to connect to my network ... and fails after some minutes.
  

I try second option over the Devialet App

• choose my network out of a list, add my WLAN Password and press next ... and the Devialet App sends me the message after some minutes that a error occure 
  
• BUT I can see the Ultimant with IP-address in the list on my router. I can even access the UI of Ultimate over the IP-address...
  
• For the Devialet App the Ultame installation is not finished.
  

If I try option three and connect my Ultimate via LAN

• my Ultimat appears in my network (I can see it in the list of my router)
  
• I can access the UI of Ultimate over the IP-address of the LAN connection
  
• BUT for the Devialet App the installation was not successful and is still ongoing
  

If someone has an idea how to get the installation done, that Devialet App is showing the Ultimate as installed, I would be very happy.

Best Regards
Freddy

[kantblue]

Hi Freddy

Just a thought - have you tried uninstalling the app from your phone/tablet and retrying again, or possibly use a different device for setup - all seems a bit strange as the connection seems to have happened - might point to the app itself.

Also have you tried restarting the router as well?

What version of the firmware do the speakers have - you should be able to get this via the web address, mine is:
3.2.5 (3.2.5.49152) - Devialet app reports this as up to date.

Kantblue

Hi, I am trying since the last hours to reinstall my Phantom Ultimate 108dB via Devialet App on my network.

I made several times factory reset, but connection (out of the view of Devialet App) is failing.

This is a short description.

After setting to factory mode, I start Devialet App on my iPhone.
The Devialet app is finding the Ultimate via Blutooth.
Then first option to connect to WLAN starts

• my WLAN network is found for AirPlay Configuration. Press continue and the App tries to connect to my network ... and fails after some minutes.
  

I try second option over the Devialet App

• choose my network out of a list, add my WLAN Password and press next ... and the Devialet App sends me the message after some minutes that a error occure 
  
• BUT I can see the Ultimant with IP-address in the list on my router. I can even access the UI of Ultimate over the IP-address...
  
• For the Devialet App the Ultame installation is not finished.
  

If I try option three and connect my Ultimate via LAN

• my Ultimat appears in my network (I can see it in the list of my router)
  
• I can access the UI of Ultimate over the IP-address of the LAN connection
  
• BUT for the Devialet App the installation was not successful and is still ongoing
  

If someone has an idea how to get the installation done, that Devialet App is showing the Ultimate as installed, I would be very happy.

Best Regards
Freddy

[Devialet-Freddy]

Hi, just found the reason for my problem:
After another hour of trying to get a finished connection over Devialet App running on my mobile device, I deactivated the VPN … and suddenly the connecting process of my Ultimate to my network over Devialet App runs smoothly until successful WLAN connection.

Small change on my VPN settings, big effect on how to run the installation of Ultimate.

Have fun
Freddy

[kantblue]

Hi Freddy
Thanks for the update, glad you got it working - they are great speakers!

Interesting how a VPN might cause this - licensing issue maybe due to different location registered with VPN but even then you might reasonably expect the app to notify you?

This information might prove useful to others - I do use a VPN on my phone but not always on.

Does the app still work once setup if you turn VPN back on?

Kantblue