Issue with Dual Mono

[bernardl]

they either need to fix this or find a way to better communicate with existing owners of dual mono configurations about the problem.   

Hmm...  So this error in Configurator would affect all dual mono users, including Original d'Atelier, D1000, D440, D210 plus all D400, D500, D800 etc? I should think Devialet ought to rush fixing this! I am sure I would force my developers to sort this, within an hour or so, if I was in charge.

me too... but the satisfaction of their customers paying the most seems to be of secondary importance to Devialet.

cheers,
Bernard

[mdconnelly]

they either need to fix this or find a way to better communicate with existing owners of dual mono configurations about the problem.   

Hmm...  So this error in Configurator would affect all dual mono users, including Original d'Atelier, D1000, D440, D210 plus all D400, D500, D800 etc? I should think Devialet ought to rush fixing this! I am sure I would force my developers to sort this, within an hour or so, if I was in charge.

+1 - I vote we put @ogs in charge!

Like most of us, I discovered this problem by having problems after I made a configuration changed and only then finding others here that have also experienced it.    I've had my dual monos since January 2017 but I don't recall having this problem at first.   But perhaps I did and just didn't realize it was related to config changes.

[ogs]

in charge!