I hope it all works out for you, sorry you had such a poor experience. Very disappointing to say the least. I don't know why so many struggle with communicating properly with their customers.
Roon ROCK on Intel NUC6i5SYH/Ethernet | VPI Avenger | Devialet 440 Pro CI | Vivid Audio Giya G3 | Auralic Aires Mini | Synology 1812+ NAS
SXSW, US