Phantom Silvers issue after DOS 2..

[Multiknott]

Hi,

I have two Phantom Silvers and recently upgraded them to DOS 2.  Everything seemed fine at the beginning.
Most of the time I play music on them via Spotify Connect.
 
After some time, I discovered that I couldn't connect to them via Spotify Connect any more. They show up as a music source in Spotify, but when trying to connect, it says "connecting" for a while and then nothing happens. Have tried connecting numerous times with no luck.
The only way I can get them to connect to Spotify again is if I hold the button on the back of the Phantoms for a few seconds to get them to sleep and then wake them up afterwards by pressing the button again.

Have tried unplugging them from power for a while, but no improvement.  

When connected they are working perfectly, but if I stop playing for a while and try to play later that day or another day, I need to put them to sleep and wake them up again first.


Has anyone else had the same issue? Any advice?

[Snoopy8]

Are you using Airplay or Bluetooth to connect to the Phantoms?

Suggest you log support ticket with Devialet as well

[Multiknott]

Are you using Airplay or Bluetooth to connect to the Phantoms?

Suggest you log support ticket with Devialet as well

I normally use neither of them , I have just tested both for a short while (Airplay via Dialog), but I prefer Spotify Connect. Maybe I'd be better off using Airplay.
I would need to upgrade my Dialog to DOS 2 first since my Phantoms are refurbished ones with no Airplay in them. 

When using Spotify connect I just control everything from the Spotify app on a phone or an iPad. Usually control the volume from Devialet Remote or form the Devialet app.
I think the creatures just need to be online with my network and then I can control them from wherever I am as long as I'm logged into my Spotify account.

Thanks for the tip, I'll raise a ticket with their support. (Haven't tried the support yet.)