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Shipping Phantoms to customers, on a pallet.
#1
Hi,

I think I don't need to explain why. Wink


Thanks.
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#2
What is the point you want to get across?
Devialet 220 Pro | Sonus Faber Olympica II | Crystal cable speaker cables, interlink and power cables | ROON Rock on Intel NUC | Squeezebox Touch | Netherlands
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#3
I’m glad you said it. I think a bit of an explanation could be pretty useful! Smile

Roon lifetime > Mac mini (RoonServer) > Eth > Allo DigiOne* > BNC ( >AES via Neutrik) > Devialet 250 Pro CI > PMC fact.8
‘Normal’ cables. *eBay LPS on the Allo, no discernible SQ change over Pi supply.
- London, UK -
>>> Devialet ‘EPO’ System - Expert Planned Obsolescence! <<<

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#4
Maybe he is now the lucky owner of Phantoms?
*
microRendu 1.4::LPS-1::USPCB::Mutec MC-3+USB::250 Pro CI::Roon life, Core on Intel NUC with Debian Linux, music on USB3 disk::Audiolense 5.3::Monitor Audio MA201 (thoroughly rebuilt, now with a SAM profile)


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#5
Are they so fragile, right?
Roon Rock->D220Pro CI->Proac D48R
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#6
That's the new Diamond Phantom he's talking about. It's bigger.
                                                    Lifetime Roon, Mac mini, int. SSD, ext. HDD, tv as monitor, key board and track pad on bean bag as remote,Devialet 200, Od'A #097, Blue jeans speaker cable,                                     
                                                                                                                                                                            Dynaudio C1 MkII.
                                                                                                                                                                              Jim Smith's GBS.
                                                                                                                                                                        Northern NSW Australia.
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#7
Didn't some people complain they found there speakers delivered upside down despite the clear markings on the box?
That might be a reason?
However, I don't see any damages that could be caused through the upside down position.
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#8
Ok, I'll give an example.

When I bought the Silvers, before Gold was announced, one of the reasons I sent them back, was that I wasn't happy with the sound, enough to keep them.
Second reason was, there was some cosmetic damage, caused during shipping. The shipping boxes had bangs on them in several places, and the artistic Devialet cases had damages also, on some corners, mainly.

These F****** are heavier than they look, that gives an extra reason to the already careless people that ship everything, at least in the USA, to drop them like it's hot.

There is nothing that Devialet can do, for the shipping companies to treat with care the supplies they ship.

They only thing they can do for customers to be completely happy on this subject, is to either eliminate the no-pallet rule, and ship them with a pallet free of charge, or at an extra cost. Or add the pallet option at an extra cost of shipping.

When I bought them, I did through online MOMA store in NYC. I used standard shipping, not expedited. (The latter probably made them go through more hands, but still.)
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