Solved....no sound from left phantom when dialogue streaming

[jaykay1967]

Error report submitted to Devialet via Spark App.  Will post any useful support reply in due course.

[jaykay1967]

All sorted. Left speaker working on all streaming methods

Jay
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Solution  from Devalet.....these are slightly updated full reset instructions

Marcel POPP (Devialet)
Oct 12, 11:36
Dear Sir,
Thank you for your message.
May I suggest you to make the reset this way:

Code:

   TOTAL RESET

Unplug the ELECTRIC cable of following products: Phantom, Dialog, Internet router, WiFi router or Airport.
After everything is unplugged please WAIT 30 SECONDS.
Then, replug the devices in FOLLOWING order:
1/ Internet router, wait that it’s COMPLETELY started
2/ Airport or other wifi router, wait that they are COMPLETELY started
3/ Dialog. Wait that the white light becomes stable white. Press 3 times on the white light. It should blink. Wait that the white light becomes stable white.
4/ Your Phantoms. Once plugged, press 3 times on the button of their back. You should hear the sound of a snap and the ears should wiggle. If not, press again 3 times on the button until your hear the sound of a snap.
5/ Wait that the Phantoms are „singing“
6/ Start Spark app and follow EXACTLY the steps shown on Spark
7/ If you have a remote, you can connect it now
Best regards,
Marcel

[MountainGuy]

All sorted. Left speaker working on all streaming methods

Jay
-----

Solution  from Devalet.....these are slightly updated full reset instructions

Marcel POPP (Devialet)
Oct 12, 11:36
Dear Sir,
Thank you for your message.
May I suggest you to make the reset this way:

Code:

   TOTAL RESET

Unplug the ELECTRIC cable of following products: Phantom, Dialog, Internet router, WiFi router or Airport.
After everything is unplugged please WAIT 30 SECONDS.
Then, replug the devices in FOLLOWING order:
1/ Internet router, wait that it’s COMPLETELY started
2/ Airport or other wifi router, wait that they are COMPLETELY started
3/ Dialog. Wait that the white light becomes stable white. Press 3 times on the white light. It should blink. Wait that the white light becomes stable white.
4/ Your Phantoms. Once plugged, press 3 times on the button of their back. You should hear the sound of a snap and the ears should wiggle. If not, press again 3 times on the button until your hear the sound of a snap.
5/ Wait that the Phantoms are „singing“
6/ Start Spark app and follow EXACTLY the steps shown on Spark
7/ If you have a remote, you can connect it now
Best regards,
Marcel

THANKS.  Want to have another user confirmation - your process above worked for me also.  Not unplugging the internet router did not work. Thanks.  

MtnGuy