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Shipping Phantoms to customers, on a pallet.
#1
Hi,

I think I don't need to explain why. Wink


Thanks.
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#2
What is the point you want to get across?
Devialet 220 Expert Pro CI | Sonus Faber Olympica II | Crystal cable speaker cables, interlink and power cables | ROON Rock on Intel NUC | Netherlands
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#3
I’m glad you said it. I think a bit of an explanation could be pretty useful! Smile

>>> 1st Place Award: Devialet, last decades most disappointing technology purchase.  <<<

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#4
Maybe he is now the lucky owner of Phantoms?
*
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250 Pro CI, MicroRendu(1.4), Mutec MC-3+USB
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#5
Are they so fragile, right?
Fanless HdPlex (HQPlayer) -> Merging Hapi -> Genelec 8351B
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#6
That's the new Diamond Phantom he's talking about. It's bigger.
                                                    Lifetime Roon, Mac mini, int. SSD, ext. HDD, tv as monitor, key board and track pad on bean bag as remote,Devialet 200, Od'A #097, Blue jeans speaker cable,                                     
                                                                                                                                                                            Dynaudio C1 MkII.
                                                                                                                                                                              Jim Smith's GBS.
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#7
Didn't some people complain they found there speakers delivered upside down despite the clear markings on the box?
That might be a reason?
However, I don't see any damages that could be caused through the upside down position.
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#8
Ok, I'll give an example.

When I bought the Silvers, before Gold was announced, one of the reasons I sent them back, was that I wasn't happy with the sound, enough to keep them.
Second reason was, there was some cosmetic damage, caused during shipping. The shipping boxes had bangs on them in several places, and the artistic Devialet cases had damages also, on some corners, mainly.

These F****** are heavier than they look, that gives an extra reason to the already careless people that ship everything, at least in the USA, to drop them like it's hot.

There is nothing that Devialet can do, for the shipping companies to treat with care the supplies they ship.

They only thing they can do for customers to be completely happy on this subject, is to either eliminate the no-pallet rule, and ship them with a pallet free of charge, or at an extra cost. Or add the pallet option at an extra cost of shipping.

When I bought them, I did through online MOMA store in NYC. I used standard shipping, not expedited. (The latter probably made them go through more hands, but still.)
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