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Link to the online shop is also still down on my side. It is the same whether I attempt to access it from within the mail that they send or whether I go to the Devialet website and navigate my way to the store.
Miles and I are both located in SA.
Devialet 440PRO CI/ Mola Mola Tambaqui + Kalugas / Vivid Audio Giya G2
Cape Town, South Africa
Posts: 1,251
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Is it only me that is having a hard time to get answers to questions sent to both upgrade team and customer care. Sent three different questions last week and I got a ticket number but no answers.
Speakers:TAD CE-1. Amplifier: TAD M2500mk2. Digital: TAD DA1000-TX, Innuos Statement Next-gen, Innuos PhoenixNET.
Miscellaneous: Qobuz Studio, Ansuz Mainz 8 D2, Ansuz Darkz DTC, Tubulus Argentus ethernet cable, Tubulus Concentus USB cable, Tubulus Argentus V2 XLR cable, Tubulus Argentus V3 + V3 bass, iFi Nova powercables.
Second system
Qobuz Studio -> Devialet Silver Phantom, Devialet Tree
Posts: 83
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I had expected an e-mail reply to a ticket number following a query, but in fact you have to go to the Devialet Help Centre and create a password log-in.
This allows you to read the correspondence from the tab "My Activities", and this is where I found a reply to the initial request/ticket.
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24-Oct-2016, 16:09
(This post was last modified: 24-Oct-2016, 20:03 by baddog.)
I opened a ticket on both the shipment of UPS labels and boxes and also on the taxes being charged in US. The ticket on taxes was closed without response and merged into my other ticket. As for the other ticket, I have been informed they have technical issues with the upgrade site that are delaying them sending me a UPS label and box.
I have since replied to the ticket but suspect it will be another day till I hear back.
Roon ROCK on Intel NUC6i5SYH/Ethernet | VPI Avenger | Devialet 440 Pro CI | Vivid Audio Giya G3 | Auralic Aires Mini | Synology 1812+ NAS
SXSW, US
Posts: 1,251
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I dont have the outer box to put both my amps in but is it not possible to pack it in another box and then Devialet can ship it back in the right box? I understand that they want it shipped in the right box to them but waiting for this box seems a bit boring
Speakers:TAD CE-1. Amplifier: TAD M2500mk2. Digital: TAD DA1000-TX, Innuos Statement Next-gen, Innuos PhoenixNET.
Miscellaneous: Qobuz Studio, Ansuz Mainz 8 D2, Ansuz Darkz DTC, Tubulus Argentus ethernet cable, Tubulus Concentus USB cable, Tubulus Argentus V2 XLR cable, Tubulus Argentus V3 + V3 bass, iFi Nova powercables.
Second system
Qobuz Studio -> Devialet Silver Phantom, Devialet Tree
Posts: 162
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Joined: May 2014
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I used strong wrapping paper instead of the outer box and everything went smooth
Bricasti M1 SE DAC -> Pass labs XP30 & XP25 phono -> Bryston B28sst2 -> Sonus Faber Amati Futura -> JRiver MC 21 -> Synology NAS / Quboz - Denon DP 7000 SME 5012
D1000pro -> Magico V2 -> Fanless NUC i5 (Broadwell) -> Jriver MC 21/ Bauer DPS3i / Lyra Kleos