Is the upgrade service still available?

[ArnoNYC]

I've waited for us to move back to France before going through the upgrade process... Interesting enough, the communication through the website is no easier when you're located in Devialet's home land

After a couple of unanswered emails I ended up calling the Devialet flagship store in Paris. No immediate answer but someone called me back half an hour later, and helped me through what remained a challenging communication. It took a little while (and obvious efforts on his end) but he managed to connect me with the right folks. After having identified that they had an obsolete email address as my primary contact, communication was back on and they pushed the upgrade to my Devialet account, for me to pay it. Now waiting for the UPS pick-up (tentatively tomorrow...), and I do expect the turn around time to be minimal as I'm quite close to where the upgrade is actually performed (Normandy, apparently...). I'll keep you guys updated...

FYI I'm upgrading an Expert 120 to an 220 Pro with CI - purchased a few years back while I was in NYC, along with the "Ensemble" package. Until now this amp and the Atom speakers have given us absolute satisfaction, but man, I agree that Devialet as a brand has room for improvement in terms of customer service . On a positive note, all Devialet representatives I spoke with since the original purchase were extremely friendly and obviously seeking to help.

Looking forward, I will lower my expectations when using emails and will not hesitate calling their main store again when in need of any serious assistance

Cheers

Arnaud, now back in Paris

Just received my Expert 220 Pro back from Devialet, after a not-so-seamless upgrade. Let alone the initial communication hiccups, my amp was mistakenly upgraded to a 140 Pro (while I had ordered and paid a 220 Pro upgrade). Had to return it for them to fix their mistake, which they did...

I felt fortunate that I'm now within driving distance from the Devialet factory, which kind of limited my frustration to an extra 10 days overall...

On a positive note, I'm now enjoying the improved connectivity and rediscovering my vinyl collection... thinking of getting maybe one or 2 of the Lost Recordings, subscribing to a high-quality streaming service (Qobuz vs. Tidal?), replacing my amp power chord (still with the stock one...), etc. ... long story short, normal life