02-Aug-2025, 15:53
For a while, Dione stopped playing all formats but “Audio Stream” only. As I have tried a number of things including updates and resetting everything, I am becoming pretty desperate. I’ve asked Devialet support and they said they have escalated the issue, but I haven’t heard back for days since. The Dione is under warranty (half a year old) and and I even purchased the 5y extension. The soundbar looks like it’s in pristine condition, it sits there like a shrine under our TV and we treat it like raw eggs.
It used to play Atmos from Streaming Apps and Apple Music reliably, as well as streaming content in 5:1 and DD, for months on end and I can’t recall any “incident” when it stopped doing to.
I’ve reset the Dione to factory settings several times, also my 65OLED/809 Philips TV, my Apple TV 4K 3rd Gen, updated the TV to the latest software, Apple TV to 18.6, the Dione is at 2.18.6 for a while now. Un- and replugged all cables from all devices. I had not changed cabling configuration or the hardware when the Dione stopped playing multichannel audio.
I have toggled and experimented with Audio settings on Apple TV and the TV, nothing helps. Atmos, 5:1, Digital just don’t come back. I’ve tried playing Dolby Atmos content from the Philips TV apps directly as well, Disney and Netflix, same result.
All but stereo sound is gone.
Sent from my iPhone using Tapatalk
It used to play Atmos from Streaming Apps and Apple Music reliably, as well as streaming content in 5:1 and DD, for months on end and I can’t recall any “incident” when it stopped doing to.
I’ve reset the Dione to factory settings several times, also my 65OLED/809 Philips TV, my Apple TV 4K 3rd Gen, updated the TV to the latest software, Apple TV to 18.6, the Dione is at 2.18.6 for a while now. Un- and replugged all cables from all devices. I had not changed cabling configuration or the hardware when the Dione stopped playing multichannel audio.
I have toggled and experimented with Audio settings on Apple TV and the TV, nothing helps. Atmos, 5:1, Digital just don’t come back. I’ve tried playing Dolby Atmos content from the Philips TV apps directly as well, Disney and Netflix, same result.
All but stereo sound is gone.
Sent from my iPhone using Tapatalk
