11-Sep-2025, 19:36
Hello everyone,
I'm having the exact same issue (case #725697), which in my case is even broader. After the June firmware update, my Dione stopped correctly decoding not only Dolby Atmos but also other key surround sound formats. I am going through the same frustrating process with Devialet support.
Even though I reported a broader issue, the support team, in their official response on June 30th, focused only on Atmos. Let me quote the key part of their original message to show the scale of their (unfulfilled) promises:
"The issue with Dolby Atmos not functioning correctly after the latest firmware update has been identified and our technical team is actively working on a resolution. This is our top priority, and we are dedicating all necessary resources to developing a stable fix. [...] Please be assured that we are taking this very seriously."
After such assurances, I waited patiently. More than two months have passed. A week ago, after I inquired about the status, I received a shocking, one-sentence reply that there will be no update. Since then, they have been ignoring my requests for an explanation.
It seems the company has a serious software problem and is knowingly misleading its customers. It's a good thing this thread was started.
I'm having the exact same issue (case #725697), which in my case is even broader. After the June firmware update, my Dione stopped correctly decoding not only Dolby Atmos but also other key surround sound formats. I am going through the same frustrating process with Devialet support.
Even though I reported a broader issue, the support team, in their official response on June 30th, focused only on Atmos. Let me quote the key part of their original message to show the scale of their (unfulfilled) promises:
"The issue with Dolby Atmos not functioning correctly after the latest firmware update has been identified and our technical team is actively working on a resolution. This is our top priority, and we are dedicating all necessary resources to developing a stable fix. [...] Please be assured that we are taking this very seriously."
After such assurances, I waited patiently. More than two months have passed. A week ago, after I inquired about the status, I received a shocking, one-sentence reply that there will be no update. Since then, they have been ignoring my requests for an explanation.
It seems the company has a serious software problem and is knowingly misleading its customers. It's a good thing this thread was started.
