17-Sep-2025, 20:49
Hi,
I completely understand your questions and frustration. I'm going through the exact same thing and wanted to reply based on my experiences from before the latest update.
Answering your question about the app and audio formats: Yes, you are absolutely right. Before this unfortunate update, the Devialet app clearly displayed the input signal format. When I played Dolby Atmos content, the app would show "Dolby Atmos." The same was true for "Dolby Digital+" or "LPCM." For me, these labels were only visible when the signal was coming through the HDMI port.
The fact that you now only see "AUDIOSTREAM!" is, unfortunately, the new, problematic reality for many of us. You're not alone, and it's not your TV's or your settings' fault.
Most importantly—and this answers your second question—it's not just a problem with the label displayed in the app. The difference in sound quality is absolutely audible and, unfortunately, colossal. The sound in Dolby Atmos before the update was incredibly spatial and immersive. Even standard LPCM 5.1 sounded much better. Now, although the soundbar still plays audio, the sound is flat, lacking the "magic" and detail we paid for. The situation is terrible right now. The hardware works, but the performance is just not the same.
As for the power issue: The fact that your Dione doesn't turn off with your Philips TV (despite active HDMI-CEC) and ignores the 5-minute auto-off setting also looks like a firmware bug. It's another feature that has stopped working correctly. Waiting for a response from customer support is the only thing we can do right now, although unfortunately, Devialet has been silent on the matter so far.
It's very disappointing that customers who spent a significant amount of money are being treated this way. New Dione owners might not even realize that their equipment isn't performing to its full potential. Let's hope the company responds soon and releases a corrective update.
I completely understand your questions and frustration. I'm going through the exact same thing and wanted to reply based on my experiences from before the latest update.
Answering your question about the app and audio formats: Yes, you are absolutely right. Before this unfortunate update, the Devialet app clearly displayed the input signal format. When I played Dolby Atmos content, the app would show "Dolby Atmos." The same was true for "Dolby Digital+" or "LPCM." For me, these labels were only visible when the signal was coming through the HDMI port.
The fact that you now only see "AUDIOSTREAM!" is, unfortunately, the new, problematic reality for many of us. You're not alone, and it's not your TV's or your settings' fault.
Most importantly—and this answers your second question—it's not just a problem with the label displayed in the app. The difference in sound quality is absolutely audible and, unfortunately, colossal. The sound in Dolby Atmos before the update was incredibly spatial and immersive. Even standard LPCM 5.1 sounded much better. Now, although the soundbar still plays audio, the sound is flat, lacking the "magic" and detail we paid for. The situation is terrible right now. The hardware works, but the performance is just not the same.
As for the power issue: The fact that your Dione doesn't turn off with your Philips TV (despite active HDMI-CEC) and ignores the 5-minute auto-off setting also looks like a firmware bug. It's another feature that has stopped working correctly. Waiting for a response from customer support is the only thing we can do right now, although unfortunately, Devialet has been silent on the matter so far.
It's very disappointing that customers who spent a significant amount of money are being treated this way. New Dione owners might not even realize that their equipment isn't performing to its full potential. Let's hope the company responds soon and releases a corrective update.
AM
