21-Sep-2025, 16:57
Hello everyone,
I wanted to share an important update on our issue. It seems Devialet has finally released a new firmware version that solves the problems we've all been writing about here.
I can confirm that after the update, my Dione is once again decoding audio correctly, including Dolby Atmos. The app is again displaying the correct format name ("Dolby Atmos," "Dolby Digital+," etc.), and most importantly, the spatial sound quality is back. The hardware is finally working as it should.
I'm glad the technical problem has been solved, however, the months of silence, ignored inquiries, and unfulfilled promises from customer support have left their mark. This whole situation has taught me a bitter but valuable lesson: in the world of luxury goods, you discover a brand's true value not at the moment of purchase, but precisely when a problem arises.
The product is working again, but my trust in the company as a premium brand has been seriously undermined. Thank you to everyone for sharing your experiences in this thread.
I wanted to share an important update on our issue. It seems Devialet has finally released a new firmware version that solves the problems we've all been writing about here.
I can confirm that after the update, my Dione is once again decoding audio correctly, including Dolby Atmos. The app is again displaying the correct format name ("Dolby Atmos," "Dolby Digital+," etc.), and most importantly, the spatial sound quality is back. The hardware is finally working as it should.
I'm glad the technical problem has been solved, however, the months of silence, ignored inquiries, and unfulfilled promises from customer support have left their mark. This whole situation has taught me a bitter but valuable lesson: in the world of luxury goods, you discover a brand's true value not at the moment of purchase, but precisely when a problem arises.
The product is working again, but my trust in the company as a premium brand has been seriously undermined. Thank you to everyone for sharing your experiences in this thread.
AM
