26-Dec-2025, 02:06
(25-Dec-2025, 15:56)Mathias Wrote: Thank you for telling me. 2020 I bought a Phantom Gold and a Remote 1. This Remote 1 allways had a delay. 2021 I wrote this to their support and they answered that this is not normal. They took back my Remote 1 and sent me a new Remote 2. This new Remote 2 worked all right without any delay and without that square animation until October 2025. Then I upgraded the Firmware and now the Remote 2 shows this delay.Not sure if we are talking about the same behavior. Indeed, before the Firmware update the Remote 2 was always connected to my Phantom Golds. Now I would need to reconnect maybe once a day if I use it sparingly. It would then stay connected and react and transfer volume information instantly. And yes, the batteries last longer. Have you tried to disconnect and reconnect?
I contacted the support again. They wrote that this is the new intended behaviour to save energy. Even though I told them about what they wrote 2021 they refuse to accept that this delay in not normal.
I habe 7 remotes at home. None of them has a delay. I told them I am disappointed. I don t use it any more.
I told them that they should have anounced the delay in the firmware update description.
Innuos Zen Mini MK3 with LPSU -> Devialet Arch & & UPnP -> Ethernet Cat 6a -> Phantom I Gold Stereo Setup
Gold Note Valore 425 Plus with Vasari Gold -> Devialet Arch -> Ethernet Cat 6a -> Phantom I Gold Stereo Setup
Master & Dynamics MH40, Audeze Sine, AudioQuest Dragonfly Red; Remote Control via macOS and iOS devices (Devialet App / Innuos Sense / Qobuz App / Airplay)
