Upgrade program kick-off

[Axel]

Has anyone ordered an upgrade where they have to wait for packing material to be sent from Devialet?

If so, how long did it take to arrive, and by what method, also UPS?

I ask because I went from 200 - 400 by adding a 200 companion, so although I have all the packing material for two separate 200s, I do not have the Group Package (Big Box) which Devialet suggest you need to send a 400 for an upgrade.

I paid for my 400 to 440 Pro upgrade on the 23rd of last month and asked for labels and all boxes. I was told: 

Within a few days, you will receive a UPS label, along with casing and cardboard box so your Expert reaches our workshop safely.

Please call UPS (phone number can be found on the UPS label) directly to schedule collection, between2016-09-27 and 2016-10-05.

I'm still waiting....