Upgrade program kick-off

[Axel]

I was charged immediately and have no materials and no one from Devialet has a clue. . .I opened a ticket and they closed it within a few hours . . .their solution was "we forwarded your request to the staff handling the upgrade and they will send it out at some point".  Ok.

If this is not cleared up this week I will cancel the order, get a refund, and do it later in the year once they figure out how to do it.

Don't cancel your order, I know how hard it is to wait when you want something badly, but Devialet will get round to you soon, I'm sure. I was charged immediately and I had to badger Devialet a couple of times re. transport boxes. I just feel that you'd regret it if you got a refund.