06-Feb-2021, 14:10
I have had a Devialet Expert 120 for 5 years now and want to upgrade it. It is very good I must admit, but have heard 220Pros with CI and much better
There is no link on the Devialet website any more to order an upgrade
Devialet refer me to a local agent who tells me straight away they do not handle this, it sent to yet another agent who will "probably" send the unit to Paris.
Timeline - well, he hesitates. Its difficult, depends how busy they are, could be anything from a month to two or three
On complaining to Devialet, after a few days I receive a reply referring me to the same local agent. Call their +44 number and give it stick. She has no idea, does not know that the e-commerce part of the website is no longer working and will find out (sounded like a junior). No response so call again. This time a snooty lady answers with a plummy English accent. "Oh, South Africa" she says. "Don't you have someone there to look after it". I said yes, but he is of no help. With that she cut the call
It was suggested I contact one Sebastien Faure. The email was returned "User unknown at this address"
There is a forum member here wishing to sell his 220Pro. If I can get around the bank's red tape, then I will buy it.
Dealing with Devialet is a waste of energy. Now and then I receive these generic responses "We wish to know if you are happy with our response". Must be generated by a computer, as whatever you reply you get the same email a few days later
There is no link on the Devialet website any more to order an upgrade
Devialet refer me to a local agent who tells me straight away they do not handle this, it sent to yet another agent who will "probably" send the unit to Paris.
Timeline - well, he hesitates. Its difficult, depends how busy they are, could be anything from a month to two or three
On complaining to Devialet, after a few days I receive a reply referring me to the same local agent. Call their +44 number and give it stick. She has no idea, does not know that the e-commerce part of the website is no longer working and will find out (sounded like a junior). No response so call again. This time a snooty lady answers with a plummy English accent. "Oh, South Africa" she says. "Don't you have someone there to look after it". I said yes, but he is of no help. With that she cut the call
It was suggested I contact one Sebastien Faure. The email was returned "User unknown at this address"
There is a forum member here wishing to sell his 220Pro. If I can get around the bank's red tape, then I will buy it.
Dealing with Devialet is a waste of energy. Now and then I receive these generic responses "We wish to know if you are happy with our response". Must be generated by a computer, as whatever you reply you get the same email a few days later
Cape Town - South Africa, the home of good wine
Mercury Pi2 & Gentoo, Expert 440PRO CI. 4Tb SSD. ML Electromotion, REL sub. 2 x Dachshunds
Mercury Pi2 & Gentoo, Expert 440PRO CI. 4Tb SSD. ML Electromotion, REL sub. 2 x Dachshunds
