Is the upgrade service still available?

[Marietto]

I have had a Devialet Expert 120 for 5 years now and want to upgrade it.  It is very good I must admit, but have heard 220Pros with CI and much better

There is no link on the Devialet website any more to order an upgrade
Devialet refer me to a local agent who tells me straight away they do not handle this, it sent to yet another agent who will "probably" send the unit to Paris.

Timeline - well, he hesitates.  Its difficult, depends how busy they are, could be anything from a month to two or three

On complaining to Devialet, after a few days I receive a reply referring me to the same local agent.  Call their +44 number and give it stick.  She has no idea, does not know that the e-commerce part of the website is no longer working and will find out (sounded like a junior).  No response so call again.  This time a snooty lady answers with a plummy English accent.  "Oh, South Africa" she says.  "Don't you have someone there to look after it".  I said yes, but he is of no help.  With that she cut the call

It was suggested I contact one Sebastien Faure.  The email was returned "User unknown at this address"

There is a forum member here wishing to sell his 220Pro.  If I can get around the bank's red tape, then I will buy it.

Dealing with Devialet is a waste of energy.  Now and then I receive these generic responses "We wish to know if you are happy with our response".  Must be generated by a computer, as whatever you reply you get the same email a few days later

Don't see these pages? 

https://www.devialet.com/en-eu/amplifier...de-expert/
https://www.devialet.com/en-eu/amplifier...0-contact/