Problems with Dialogue

[Dvlt PhD]

So Devialet called me up this morning following me emailing them for help over the weekend. They were great and we got it sorted. I connected the Dialogue to an Ethernet port in the lounge and placed the phantoms in the lounge too. The difference this time was I ran through the set up using Spark on my Mac desktop and not my iPhone. Reason Devialet suspect that the problem was caused by my iPhone Spark running in wifi and my Mac being on an Ethernet port would work better with the Dialogue also on an Ethernet port. It seems to have worked and both are connected and working now so very happy. Also the iPhone Spark App now does control the Phantoms too even though the phone is on wifi. It seems that for the setup both dialogue and the spark app had to both be on Ethernet connections
I am not a big techie so am not sure if this is good luck or had made a difference but glad it is all working now and very happy. Haven't connected my Toslink cable to the TV yet ! One step at a time

Thanks for the helpful posts

Thanks for the detailed feedback, extremewhiteshark. I'm sure this will help many avoid the initial frustrations, when people expect to get them going, quickly.

Are you planning on leaving them connected 24/7? Do you use power strips for them?

If you plan on disconnecting them when not in use, would love to get feedback on how it works out for you, when you plug them back in.


Thanks.