help - Update doesn't recognize my Dialog

[brantrocky]

This has happened a few times to me as well.

Things that worked for me:
1) Making sure my wifi on the host device where spark is running (ie. Mac) is the same that my dialogue is running on. Sometimes my phone would connect to the friendly neighbour's wifi/free hotspots.
2) Doing a full reset including power cycling the router. Sometimes, for some reason (others may know more here), it isn't enough just to power cycle the dialogue.

further instructions here (though I always close Spark on all running devices before I follow these steps):
https://help.devialet.com/hc/en-us/artic...and-Dialog-

hope it helps,
James

thank you!
I reset my Verizon FiOS router and it's working (it recognized my Dialog and is currently downloading the update to my Phantom system).

many, many thanks